About us

Who We are

inHANCE Utility Solutions provides a well-designed suite of products for utility billing, enterprise resource planning applications, asset management (CMMS) and mobile work orders. Serving more than 800 customers in the United States and Canada, inHANCE develops, sells, implements and supports CIS and financial system software for the water and sewer utility industry. Our Harris division has pioneered automation in water utility operations via a suite of constantly evolving software applications. inHANCE’s easy-to-use and industry-leading solutions support essential features such as automation, e-billing, and Smart meters to help utilities streamline their operations and dramatically improve customer service.

History

Harris Computer, the existing Suffolk County DPW utility billing software vendor, is the industry leader in providing utility Customer Information Systems (CIS) to North American utility companies and local governments. We have been providing water and sewer utility billing software since 1976.

The proposed inHANCE Impresa CIS was first introduced to the utility marketplace in 1998 by Sensus Metering Systems under the product name Oasis. Sensus is a time-tested technology and communications company providing leading-edge data collection and metering solutions for utilities around the world. The Oasis product group located in Tyler, TX, was called Sensus Softech. At the time of its introduction as a Y2K solution, the Oasis system was among the first true native Microsoft-SQL CIS applications designed specifically for water/sewer utilities. Oasis was engineered to take full advantage of the advantages offered by an MS-SQL solution, namely flexibility, scalability, integration, and performance. In 2001, Sensus Metering was acquired by Invensys, a global technology group, supplying solutions, software, consultancy and equipment to monitor, control and automate processes in a wide range of environments. The product name was changed from Oasis to inHANCE to reflect the new parent company.

In 2004 Harris Computer, a business unit of Constellation Software acquired the inHANCE suite of software systems. Constellation is a leading provider of vertical market software and services to a select group of public and private sector organizations.

The proposed system, currently in place at over 100 American water and/or sewer utilities, has benefited greatly from its lineage of industry-leading, utility-specific technology innovators and the management skills of Harris Computer, the market share leader in North American utility CIS software systems.

The proposed inHANCE Impresa system is one of several “flagship” Harris products. This means that our software is continuously being developed to keep our customers equipped with cutting-edge technology. Over 20% of our annual budget is allocated for R&D. As a Microsoft Integrated Solution Vendor (ISV), our development staff excels at working with the latest tools and technology provided by Microsoft. Every one of our clients utilizes Microsoft SQL. Our staff undergoes continued technology training and holds numerous Microsoft certifications.  A rolling three-year development plan is part of our standard operation rules.

When introduced in 1998 the inHANCE system was based on MS SQL and a software development product called Delphi by a company named Borland.  In 2012 all obsolete Delphi code was stripped out of the system and replaced by Microsoft VisualStudio.net. The latest version of our software has been developed to provide a look and feel consistent with Microsoft programs such as Outlook and Office as we have migrated to .net technology.

IMPRESA presents information in an intuitive, graphical interface. We can open multiple screens simultaneously. Navigation Menu can be hidden, floated or docked wherever the user prefers. There are tabs that present additional information. Most common functions can be initiated by clicking on the top to make a payment, adjustment etc. Screens can be tailored to user preferences.

Leadership

Dave is the Vice President of Operations for inHANCE and believes that communication is central to the internal and external workings of who people are. It is because of this that staying engaged with both aspects of our business drives his vision for the whole inHANCE Team. This open approach to directing the inHANCE Teams is ensuring a quality experience in utility billing that is wholly unique to inHANCE.

Steve is the Manager of Research and Development at inHANCE Utility Solutions. Steve’s drive for excellence stems from knowing our products are a reflection of his best work. As an experienced and pragmatic developer of over 30 years, Steve is able to anticipate and avoid potential pitfalls. Having worked on many diverse projects, Steve injects this knowledge to every project he manages at inHANCE.

Dave is the Vice President of Operations for inHANCE and believes that communication is central to the internal and external workings of who people are. It is because of this that staying engaged with both aspects of our business drives his vision for the whole inHANCE Team. This open approach to directing the inHANCE Teams is ensuring a quality experience in utility billing that is wholly unique to inHANCE.

Steve is the Manager of Research and Development at inHANCE Utility Solutions. Steve’s drive for excellence stems from knowing our products are a reflection of his best work. As an experienced and pragmatic developer of over 30 years, Steve is able to anticipate and avoid potential pitfalls. Having worked on many diverse projects, Steve injects this knowledge to every project he manages at inHANCE.

Shaena is the manager of inHANCE Professional Services. Working in utilities for 23 years, Shaena was a client of inHANCE before she joined our team. Using her distinct knowledge of what a client needs and is looking for, Shaena is passionate about sharing her love for our inHANCE products. Working with clients to use our software to its fullest capacity drives her intentions when meeting with our customers. Shaena’s passion for dignity, responsive service, collaboration, and excellence is evident in her role.

Cody is the manager for inHANCE Customer Support, a division of Harris Computer Systems. Cody’s unique professional skills are highlighted by his passion for learning. Cody’s eagerness to learn has changed the inHANCE customer experience by investigating the unique manner a customer engages with our systems while utilizing the newest tools to aid his Support Team in being more responsive with our clients. His focus on high-quality service has been fine-tuned over 20 years in the technology industry.

Shaena is the manager of inHANCE Professional Services. Working in utilities for 23 years, Shaena was a client of inHANCE before she joined our team. Using her distinct knowledge of what a client needs and is looking for, Shaena is passionate about sharing her love for our inHANCE products. Working with clients to use our software to its fullest capacity drives her intentions when meeting with our customers. Shaena’s passion for dignity, responsive service, collaboration, and excellence is evident in her role.

Cody is the manager for inHANCE Customer Support, a division of Harris Computer Systems. Cody’s unique professional skills are highlighted by his passion for learning. Cody’s eagerness to learn has changed the inHANCE customer experience by investigating the unique manner a customer engages with our systems while utilizing the newest tools to aid his Support Team in being more responsive with our clients. His focus on high-quality service has been fine-tuned over 20 years in the technology industry.

Associations

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Harris Customer Training Conference 2019