About us

Who We are

inHANCE Utility Solutions provides a well-designed suite of products for utility billing, enterprise resource planning applications, asset management (CMMS) and mobile work orders. Serving more than 800 customers in the United States and Canada, inHANCE develops, sells, implements and supports CIS and financial system software for the water and sewer utility industry. Our inHANCE Utility Solutions Division provides excellence in water utility operations via a suite of constantly evolving software applications. inHANCE’s easy-to-use and industry-leading solutions support essential features such as automation, e-billing, and Smart meters to help utilities streamline their operations and dramatically improve customer service.

History

inHANCE Utility Solutions Division has been providing water and sewer utility billing software since 1976. The product now known as inHANCE Impresa CIS was first introduced to the utility marketplace in 1998 by Sensus Metering Systems under the product name Oasis. Sensus, a time-tested technology and communications company, provides cutting-edge data collection and metering solutions for utilities around the world.
The Oasis product group, located in Tyler, TX, was called Sensus Softech.

Introduced as a Y2K solution, the Oasis system was the first native Microsoft-SQL CIS applications designed specifically for water/sewer utilities. Oasis was engineered to take full advantage of the resources offered by an MS-SQL solution; namely flexibility, scalability, integration, and performance. In 2001, Sensus Metering was acquired by a global technology group named Invensys, growing our ability supplying solutions, software, consultancy and equipment to monitor, control and automate processes in a wide range of environments. The product name was changed from Oasis to inHANCE to reflect the new parent company.

As one of several ‘flagship’ Harris products, the inHANCE Impresa software system is continually being developed to keep our customers equipped with cutting-edge technology. Additionally, we allocate over 20% of our annual budget for R&D, and a rolling three-year development plan is part of our standard operation rules.

As a Microsoft Integrated Solution Vendor (ISV), our development staff excels at working with the latest tools and technology provided by Microsoft. Since most of our clients utilize Microsoft SQL, our staff undergoes continued technology training and hold numerous Microsoft certifications.  When introduced in 1998 the inHANCE system was based on MS SQL and a software development product called Delphi by a company named Borland.  In 2012 all obsolete Delphi code was stripped out of the system and replaced by Microsoft VisualStudio.NET. The latest version of our software has been developed to provide a look and feel consistent with Microsoft programs such as Outlook and Office as we have migrated to .NET technology.

In place in over 350 American water & sewer utilities, the inHANCE solution system has benefited greatly from its lineage of industry-leading, and utility-specific technology innovators. Under the management skills of Harris Computer, the market share leader in North American utility CIS software systems, inHANCE Utility Solutions excitedly plans and executes our goals for the future.
We invite you to join us as we experience tomorrow’s utility standard today.

 

Leadership

Dave is the Vice President of Operations for inHANCE and believes that communication is central to the internal and external workings of who people are. It is because of this that staying engaged with both aspects of our business drives his vision for the whole inHANCE Team. This open approach to directing the inHANCE Teams is ensuring a quality experience in utility billing that is wholly unique to inHANCE.

Steve is the Manager of Research and Development at inHANCE Utility Solutions. Steve’s drive for excellence stems from knowing our products are a reflection of his best work. As an experienced and pragmatic developer of over 30 years, Steve is able to anticipate and avoid potential pitfalls. Having worked on many diverse projects, Steve injects this knowledge to every project he manages at inHANCE.

Dave is the Vice President of Operations for inHANCE and believes that communication is central to the internal and external workings of who people are. It is because of this that staying engaged with both aspects of our business drives his vision for the whole inHANCE Team. This open approach to directing the inHANCE Teams is ensuring a quality experience in utility billing that is wholly unique to inHANCE.

Steve is the Manager of Research and Development at inHANCE Utility Solutions. Steve’s drive for excellence stems from knowing our products are a reflection of his best work. As an experienced and pragmatic developer of over 30 years, Steve is able to anticipate and avoid potential pitfalls. Having worked on many diverse projects, Steve injects this knowledge to every project he manages at inHANCE.

Shaena is the manager of inHANCE Professional Services. Working in utilities for 23 years, Shaena was a client of inHANCE before she joined our team. Using her distinct knowledge of what a client needs and is looking for, Shaena is passionate about sharing her love for our inHANCE products. Working with clients to use our software to its fullest capacity drives her intentions when meeting with our customers. Shaena’s passion for dignity, responsive service, collaboration, and excellence is evident in her role.

Cody is the manager for inHANCE Customer Support, a division of Harris Computer Systems. Cody’s unique professional skills are highlighted by his passion for learning. Cody’s eagerness to learn has changed the inHANCE customer experience by investigating the unique manner a customer engages with our systems while utilizing the newest tools to aid his Support Team in being more responsive with our clients. His focus on high-quality service has been fine-tuned over 20 years in the technology industry.

Shaena is the manager of inHANCE Professional Services. Working in utilities for 23 years, Shaena was a client of inHANCE before she joined our team. Using her distinct knowledge of what a client needs and is looking for, Shaena is passionate about sharing her love for our inHANCE products. Working with clients to use our software to its fullest capacity drives her intentions when meeting with our customers. Shaena’s passion for dignity, responsive service, collaboration, and excellence is evident in her role.

Cody is the manager for inHANCE Customer Support, a division of Harris Computer Systems. Cody’s unique professional skills are highlighted by his passion for learning. Cody’s eagerness to learn has changed the inHANCE customer experience by investigating the unique manner a customer engages with our systems while utilizing the newest tools to aid his Support Team in being more responsive with our clients. His focus on high-quality service has been fine-tuned over 20 years in the technology industry.

Associations

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We take pride in our utility solutions. Our goal is honesty and excellence in our products and workplace.
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