Support

Our support staff is 100% devoted to helping you!

We are committed to providing you with the highest level of customer service and support in the industry. We support not only our products but also the people who use them. This means prompt and efficient resolutions provided by courteous and well trained support professionals. With your Service Agreement, inHANCE commits to work diligently to ensure that all mission-critical processes are error-free.
– Cody Self, Support Manager

inHANCE utilizes TeamSupport, the industry-leading B2B Customer Support Software, to keep the focus of customer support back on the customer where it belongs with these critical help desk features:

Support Solutions

Customer Management

  • Easily track and view customer details
  • Quickly access info on customer issues
  • Built for B2B support with customer focus
  • Customer Distress Index and Alerts

Ticket Management

  • Visibility into all customer/contact tickets
  • Avoid issues slipping through the cracks
  • Customization automation and ticket routing
  • Related & Family Tickets

Reporting & Analytics

  • Best-in-class reporting system
  • Business intelligence at your fingertips
  • Detailed metrics for real time customer insights

Customer Self-Service

  • Help your customer get answers 24/7
  • Knowledge Base, community forums, Wiki
  • Built-in Live Chat

Save Big by Registering Early for HCTC!

The Harris Customer Training Conference is now open for Early Bird Registration! Register between now and July 31 to receive the early bird discounted rate of $950.00USD.
This year's conference will take place at the Gaylord Rockies in Denver, CO from Oct. 9 - Oct. 11. This event is an intensive three-day learning opportunity for you to increase technical know-how, leverage best practices from industry peers, and influence your chosen products and solution offerings.
This year HCTC will bring together 13 Harris Business Units and more than 1,200 delegates, staff and sponsors for a fun-filled learning experience. HCTC is the opportune time to network with other Harris users; explore products and services to help your organization maximize your software investment; and provide you with new tips and tricks you can bring back to the office to increase productivity and efficiency.
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