About us

History

inHANCE Utility Solutions Division has been providing water and sewer utility billing software since 1976. Our core product, the Impresa CIS, was first introduced to the utility marketplace in 1998 by Sensus Metering Systems as “Oasis”. Sensus, a time-tested technology and communications company, provides cutting-edge data collection and metering solutions for utilities around the world. 

Introduced as a Y2K solution, Oasis was the first native Microsoft-SQL CIS application designed specifically for water and sewer utilities. Oasis was engineered to take full advantage of the resources offered by an MS-SQL solution, like flexibility, scalability, integration, and performance. In 2001, Sensus was acquired by Invensys, a global technology group. In the process, the product name changed from Oasis to inHANCE to reflect the new parent company.

As one of several ‘flagship’ Harris products, Impresa is continually redeveloping to keep customers equipped with cutting-edge technology. Additionally, Over 20% of our annual budget is allocated to R&D, and a rolling three-year development plan is part of our standard operation rules.

As a Microsoft Integrated Solution Vendor (ISV), our development staff excels at working with the latest tools and technology provided by Microsoft. To better meet the needs of our customers, our staff undergoes continued technology training for Microsoft SQL and holds numerous Microsoft certifications.

Used by over 350 water and sewer utilities in the U.S., inHANCE has benefited greatly from its lineage of industry-leading, utility-specific technology innovators. Under the management of Harris Computer Systems, the market leader in North American utility customer information systems, inHANCE Utility Solutions delivers quality products in the present, while embracing future changes.
We invite you to join us as we experience tomorrow’s utility standard today.

Leadership

Salim is the Vice President of Operations at inHANCE. Salim’s passion for serving customers and adding value to a customer’s experience drives his vision for the inHANCE Team. He believes that exceptional customer experiences ensure stability and longevity for your business and ours alike. This approach to the customer experience and offering a refined product ensures a quality experience in utility billing that is wholly unique to inHANCE

Salim is the Vice President of Operations at inHANCE. Salim’s passion for serving customers and adding value to a customer’s experience drives his vision for the inHANCE Team. He believes that exceptional customer experiences ensure stability and longevity for your business and ours alike. This approach to the customer experience and offering a refined product ensures a quality experience in utility billing that is wholly unique to inHANCE.

Shaena is the manager of inHANCE Professional Services. Working in utilities for 23 years, Shaena was a client of inHANCE before she joined our team. Using her distinct knowledge of what a client needs and is looking for, Shaena is passionate about sharing her love for our inHANCE products. Working with clients to use our software to its fullest capacity drives her intentions when meeting with our customers. Shaena’s passion for dignity, responsive service, collaboration, and excellence is evident in her role.

Cody is the manager for inHANCE Customer Support. Cody’s unique professional skills are highlighted by his passion for learning. Cody’s eagerness to learn has changed the inHANCE customer experience by investigating the unique manner a customer engages with our systems while utilizing the newest tools to aid his Support Team in being more responsive with our clients. His focus on high-quality service has been fine-tuned over 20 years in the technology industry.

Shaena is the manager of inHANCE Professional Services. Working in utilities for 23 years, Shaena was a client of inHANCE before she joined our team. Using her distinct knowledge of what a client needs and is looking for, Shaena is passionate about sharing her love for our inHANCE products. Working with clients to use our software to its fullest capacity drives her intentions when meeting with our customers. Shaena’s passion for dignity, responsive service, collaboration, and excellence is evident in her role.

Cody is the manager for inHANCE Customer Support. Cody’s unique professional skills are highlighted by his passion for learning. Cody’s eagerness to learn has changed the inHANCE customer experience by investigating the unique manner a customer engages with our systems while utilizing the newest tools to aid his Support Team in being more responsive with our clients. His focus on high-quality service has been fine-tuned over 20 years in the technology industry.

Associations

Interested in a Career?

We take pride in our utility solutions. Our goal is honesty and excellence in our products and workplace.
 Please submit the form, and we’ll contact you shortly!

inHANCE cookie policy

This website uses cookies to ensure you get the best experience on our website.