Privacy Policy

Last Updated: December 17th, 2024

inHANCE Utility Solutions (https://inhanceutilities.com) is committed to protecting the privacy and security of the personal information we receive or collect from you. We also believe in transparency and are committed to informing you about how we treat your personal information.

This Privacy Policy (the “Policy”) describes how we ("we," "us," or "our") collect, use, and share personal information when you use our website and services, as well as your rights and choices regarding your personal information.

This Policy applies to all personal information collected through inHANCE Utility Solutions’ website (https://inhanceutilities.com) (the “Site”) and during the provision of our services.

1. Our Commitment to Privacy

In line with applicable data protection laws, including the General Data Protection Regulation (GDPR), California Consumer Privacy Act (CCPA), and other applicable laws, we do not sell personal information and have not done so in the past 12 months. We are committed to using your personal information responsibly and transparently.

2. What Personal Information We Collect and Why

We may collect and process the following types of personal information:

CategoryTypes of Data & PurposeContact InformationName, address, email, phone number—used to respond to inquiries or deliver services.User Account InformationUsername, password, and profile details—to create/manage accounts and enable services.Financial InformationPayment details (credit card info, billing addresses)—to process payments.Business InformationInformation for contractual relationships—used to deliver requested services.Location InformationIP address or location data—for analytics, security, and service optimization.Cookies & AnalyticsTracking information—used for performance analysis, marketing, and website improvement.Employment InformationData submitted for job applications—processed to evaluate candidates.Feedback & SupportSupport requests and communication—to improve user experiences and address inquiries.Marketing PreferencesConsent-based contact details—used for sending marketing emails and updates.Sensitive DataOnly collected with explicit consent or where required by law.

We may also collect information from third-party sources, affiliates, or publicly available information where permitted by law.

3. How We Use Your Personal Information

We process your personal information for the following purposes:

  • To provide the requested services and manage customer relationships.

  • To process payments and fulfill contracts.

  • To personalize and improve your experience on the Site.

  • To send marketing communications, with your consent.

  • To comply with legal obligations or protect our legal rights.

  • To manage job applications and employment processes.

  • To monitor and enhance Site security.

We will rely on legal grounds, including: your consent, performance of a contract, legitimate interests, or legal obligations, as appropriate.

4. Cookies and Automated Technologies

We use cookies, analytics tools, and similar technologies to collect usage information for improving Site performance and personalizing your experience. For details, please see our [Cookies and Similar Technologies Policy].

You can manage cookie preferences via your browser settings. Note that disabling cookies may limit Site functionality.

5. Disclosure of Your Personal Information

We may share your personal information in the following scenarios:

CategoryDetailsService ProvidersVendors and partners supporting our services (e.g., payment processors, IT support).Affiliates and SubsidiariesShared within the inHANCE Utilities Solutions group of companies for business purposes.Legal RequirementsDisclosures to comply with legal obligations, court orders, or protect our legal rights.Business TransfersIn connection with mergers, acquisitions, or asset transfers.Public ForumsInformation you voluntarily post on public areas of the Site (e.g., reviews, forums).With Your ConsentDisclosures made at your direction or with your explicit permission.

6. Data Retention

We retain your personal information only as long as necessary to fulfill the purposes outlined in this Policy, comply with legal obligations, or resolve disputes. When no longer needed, we securely delete or anonymize your data.

7. Security of Your Information

We implement industry-standard technical and organizational security measures to protect your personal information. However, no security system is 100% secure. You are responsible for safeguarding account credentials where applicable.

In case of a data breach, we will notify you and relevant authorities as required by law.

8. Your Rights and Choices

Depending on your location, you may have the following rights:

  • Access: Request details of personal information we hold about you.

  • Correction: Update or correct inaccurate information.

  • Deletion: Request deletion of your personal information.

  • Objection/Restriction: Limit how we process your personal information.

  • Data Portability: Receive a copy of your information in a portable format.

  • Withdraw Consent: Withdraw consent for marketing or other processing activities.

  • Opt-Out: California residents may opt out of data sharing for targeted advertising.

To exercise any of these rights, contact us using the information provided below.

9. International Users

For users in the EU or EEA, we process your personal information as a data controller under GDPR requirements. If you have concerns, you may lodge a complaint with your local supervisory authority.

For international transfers of data, we implement appropriate safeguards, such as Standard Contractual Clauses (SCCs).

10. California Privacy Rights (CCPA/CPRA)

California residents have the right to:

  • Know what personal information is being collected and how it is used.

  • Access and delete personal information.

  • Opt out of the sale or sharing of personal information.

We do not sell your personal information. To make requests under California law, contact us using the details below.

11. Updates to This Policy

We may update this Policy from time to time to reflect changes in our practices or legal requirements. Updated versions will be posted on the Site with the date of revision. Please check back periodically.

12. Contact Us

If you have any questions, concerns, or requests regarding this Policy or our privacy practices, please contact us:

inHANCE Utility Solutions
Email: sales@inhanceutilities.com
Phone: 1-800-259-8222
Address: 3800 Paluxy Drive , Suite 540, Tyler, TX 75703
Website: https://inhanceutilities.com

By using our Site or services, you agree to the terms of this Privacy Policy.