inHANCE Events
Curious to know what inHANCE events are happening? Looking for ways to make your inHANCE products work better for you? Or do you want to ask other inHANCE software users about their experiences with our products? All you have to do is keep up with the latest inHANCE events here. We’ll share webinars, newsletters, press releases, and inHANCE user group events for Impresa, inHANCE Small Business (ISB), FieldHawk and more! You’ll get such valuable information that you’ll want to bookmark this page and come back to it often.

inHANCE Utilities Solutions Events Calendar
Join Us for HCTC 2022
We’re excited to be able to see everyone in person again, and you’re going to want to attend Harris Customer Training Conference 2022. This three-day series of training sessions will help you increase technical know-how, leverage best practices from industry peers, and influence your chosen products and solution offerings.
- Pre-Conference: October 3 – 4, 2022
- Full Conference: October 5 – 7, 2022
- Early Bird Registration: $950 (Jun. 20 – Aug. 24)
- General Registration: $1,275 (Aug. 25 – Sep. 26)
- Hotel: $209.00/night | Book Your Room (Open through Aug. 24)
- Location: Caesars Palace | 3570 S Las Vegas Blvd, Las Vegas, NV 8910
To access conference registration, click here.

By hovering on the event card on the right, you’ll see more details and the signup button for each event.

Penalties and Redistribution of Credit
October 19, 2022, 11 AM ET
Penalties and Redistribution of Credit
October 19, 2022, 11 AM ET
We will cover Penalties and Redistribution of credit for inHANCE Small Business. Q&A to follow.

Balance Write-offs
October 19, 2022, 2 PM ET
Balance Write-offs
October 19, 2022, 2 PM ET
Set up default write off settings, individual account write-off balances & how to process write-offs to a group of accounts.

Water Loss Reporting
September 14, 2022, 11 AM ET
Water Loss Reporting
September 14, 2022, 11 AM ET
How to set up wells or water sources, link customers to them, and generate reports. Q&A to follow.

Payment Plans
September 14, 2022, 2 PM ET
Payment Plans
September 14, 2022, 2 PM ET
Learn how to set up and process payment plans. Q&A to follow.

Work Orders
August 17, 2022, 11 AM ET
Work Orders
August 17, 2022, 11 AM ET
You'll learn how to set up work orders and see the functionality of this feature. Q&A to follow.

Batch E-Mail
August 17, 2022, 2 PM ET
Batch E-Mail
August 17, 2022, 2 PM ET
Learn how to set up and use batch e-mail. Q&A to follow.

Customer Screen
July 13, 2022, 11 AM ET
Customer Screen
July 13, 2022, 11 AM ET
Learn all about the Customer tab and its Detail options.
Q&A to follow.

Customer Dashboard
July 13, 2022, 2 PM ET
Customer Dashboard
July 13, 2022, 2 PM ET
Learn how the updated dashboard can improve your workflow and learn the benefits of the new features and functions.
Q&A to follow.

Database Management & iRecoverIT
June 15, 2022, 11 AM ET
Database Maintenance & iRecoverIT
June 15, 2022, 11 AM ET
Learn how database management can keep your data completely safe, saving you time, money, and frustration. Q&A to follow.

Database Maintenance & iRecoverIT
June 15, 2022, 2 PM ET
Database Management & iRecoverIT
June 15, 2022, 2 PM ET
Learn how database management can keep your data completely safe, saving you time, money, and frustration. Q&A to follow.

Penalties & Lock Services
May 11, 2022, 2 PM ET
Penalties & Lock Services
May 11, 2022, 2 PM ET
Join Judy Leach to learn the similarities & differences between penalties & lock services work & how they work. Q&A to follow.

Rate Codes
May 11, 2022, 11 AM ET
Rate Codes
May 11, 2022, 11 AM ET
Jimmy Biondo will explain how to use rate codes, add new & edit existing rate codes, & test them with ISB. Q&A to follow.

Database Management & iRecoverIt
March 16, 2022, 2 PM ET
Customer and Service Location BI
March 16, 2022, 2PM ET
Learn the benefits of database maintenance and iRecoverIt and how they can save time and frustration.

Report Archving
March 16, 2022, 11AM ET
Report Archiving
March 16, 2022, 11AM ET
Learn general reporting options on the Report screen and the Report Writer.

Customer and Service Location BI
February 23, 2022, 1 PM ET
Customer and Service Location BI
February 23, 2022, 1 PM ET
Use customer and service location data to create templates.

Set Up and Use Payment Plans
February 23, 2022, 11 AM ET
Set Up and Use Payment Plans
February 23, 2022, 11 AM ET
Learn how to set up and use payment plans.

Closeouts and Year-end Reporting
January 19, 2022, 11AM ET
Closeouts and Year-end Reporting
January 19, 2022, 11 AM ET
Learn about year-end and period closeouts and what reports need to be generated in this process.

FieldHawk and Work Order Management
January 19, 2022, 2 PM ET
Winter & Sewer Averaging with Impresa
January 19, 2022, 2 PM ET
Looking for a user-friendly workforce management solution? Learn how easy it is to facility office-to-field communications.

Winter & Sewer Averaging with Impresa
December 1, 2021, 1 PM ET
Winter & Sewer Averaging with Impresa
December 1, 2021, 1 PM ET
An in-depth look at the setup and function of averaging, sometimes known as winter or sewer averaging.

Estimations & Correction of Estimations
December 1 2021, 3 PMET
Estimations and Correction of Estimations
December 1, 2021, 3 PM ET
How to set up and use estimations for billing processes and corrections of overestimates.