inHANCE Utilities Solutions 

Utility billing and customer information software for municipal utilities.

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inHANCE builds utility billing and customer information software for small and mid-sized municipal utilities. Fifty years in, 550-plus communities run on it. Our tools handle billing, payments, customer records, and field work in one system, so a small utility office isn’t stitching together five tools. Configured to your rates and workflows, not custom-coded, and backed by people who answer the phone.

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Our Offerings

  • Impresa

    Impresa is a comprehensive Customer Information and Utility Billing system tailored for small-to-mid sized utilities. Designed to adapt to your unique needs, Impresa streamlines billing and collections, provides powerful business intelligence reporting tools, and simplifies operations with automated task scheduling. 

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  • inHANCE Small Business

    inHANCE Small Business is a Customer Information and Utility Billing system designed specifically for micro-to-small sized utilities. With a focus on managing customer data, billing, collections, and reporting, inHANCE Small Business offers a streamlined set of features tailored to meet the unique needs of your small community. 

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  • PowerManager

    PowerManager is a Utility Business Management system built for micro-to-mid sized utilities. PowerManager simplifies key functions such as billing, accounting, and financial management. 

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  • BillMaster

    BillMaster is a reliable and trusted legacy Customer Information and Utility Billing system. Featuring the same core capabilities as our other CIS/UB solutions, BillMaster remains focused on flexibility, configurability, and the ability to meet the specific needs of its customers. 

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  • FieldHawk

    FieldHawk is a web-based Mobile Work Order Management platform designed to help utility technicians streamline operations and improve customer service. It offers intuitive features for creating, assigning, dispatching, and managing work orders, ensuring quick response times and efficient workflow management. 

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  • Efficiency Review

    With every release, inHANCE has integrated proven business best practices and processes into our software features and functionality. Through the Efficiency Review offering, we will provide a comprehensive analysis of your utility’s operations and show you how your inHANCE software can be optimized for greater efficiency and effectiveness. 

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  • Cloud Hosting

    Cloud Hosting leverages a digital platform to ensure your systems and their information are accessible anytime and from any internet-enabled device, eliminating the need for traditional on-premise infrastructure and its related cost. Instead of relying on physical servers, Cloud Hosting utilizes a network of interconnected servers that are hosted in data centers, providing greater scalability, reliability, and flexibility. 

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  • WebShare

    The WebShare portal is a self-service platform that allows customers to access utility information through a web interface integrated with your inHANCE CIS. It offers tools for managing service requests, tracking consumption, viewing bills, and making payments. By providing customers with convenient self-service options, WebShare boosts satisfaction, lightens the workload for customer service representatives, and promotes stronger customer engagement. 

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Hear from our valued customers!

  • “The ability of inHANCE Utility Billing Software to integrate with various other software systems has had a positive impact on our daily work. It has streamlined operations, reduced manual work, improved data accuracy, and enhanced overall efficiency.”

    Tim Ryan - Easton Suburban Water Authority

  • “Our assistant clerk was brand new and trained with Mitch in our offices. Our retired assistant clerk said she was not going to learn a new software. Less than 2 days she was able cover in absences and could not believe how easy PowerManager software was to operate.”

    Elmer Armstrong - Scribner City 


  • "By offering items that streamline our processes and enhance customer service, we significantly improve operational efficiency and client satisfaction. For instance, we provide the ability to give customers lock extensions, set up payment plans, and use software that can automatically generate turn-back-on work orders when a locked account has a payment applied."

    Jerry Lewandowski - City of Hurst

  • "Our experience with inHANCE's customer service has been exceptional. The support team is always responsive, knowledgeable, and ready to go the extra mile to resolve any issues we encounter. It's clear that customer satisfaction is a top priority for their company which is why we have been a customer for over 20 years."

    Annia Machin - Collier County

  • "Over the years, the inHANCE division has undergone many changes. It has had great days and, like anyone, less-than-great days. Good or bad, I know they will find the solution, work with me on something custom, or dig until a solution is found. The team's dedication and hard work truly make a difference. "

    Leslee Merritt - Texas Water Company

  • “I use PowerManager everyday and can always depend on it. We use every module and love that I can use one program and everything is right there. If anything needs to be looked up for anyone or the auditors it is all date driven so it is easy to find anything that you need. PowerManager is very knowledgeable and very quick to respond when you need assistance.”

    Stephanie James - City of Wisner

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