BillMaster
Legacy Customer Information and Utility Billing Software
E-Bill & E-Pay Options
Send email invoices to utility customers who request them. Additionally, statements can be made available on a secure, integrated website for customers to view their current and past bills, make payments, and request various services from customer support - such as setting up recurring ACH or credit card payments.
Targeted Messaging
Improve your communications by sending targeted messages to specific customers. If you have an efficiency program, you can easily add alerts or reminders for customers with high usage.
Customized Formatting of Statements & Invoices
Design your billing statements and invoices to your exact specifications, with a variety of options for usage graphs, charts, and notes.
Outsourced Printing & Mailing Solution
Streamline your operations and reduce overhead with BillMaster’s seamlessly integrated solution for outsourced printing, preparing and mailing of statements, newsletters and other forms.
Features
Integrated Service orders
BillMaster Mobile replaces paper-based work orders, allowing technicians to manage meter maintenance and readings directly on their mobile devices. Work orders can be created or updated in the field, with GPS functionality providing driving directions, meter coordinates, and device tracking.
Comprehensive account management
BillMaster’s intuitive system provides access to account details, supporting unlimited note storage on various aspects like addresses, deposits, and meters. Links to related documents streamline information retrieval for enhanced customer relationship management.
Streamlined billing and Collections
BillMaster automates billing and collections with features like delinquency reporting, late notices, and service orders for shut-offs. Archived bills and notices are instantly accessible for review or email, ensuring consistent customer communication.
Advanced reporting and data integration
Generate detailed reports on accounts, meters, billing, and consumption analysis with customizable options via the “EZ Reports” tool. BillMaster also integrates with external systems like accounting software, GIS platforms, and outsourced billing processors for seamless data exchange.
point of sale and deposit management
Seamlessly integrate with POS systems including cash drawers and barcode scanners for processing payments. Track deposit history, interest, and optimal deposit amounts with customizable deposit management functionality.
enhanced security and risk Management
Protect sensitive utility data with robust auditing processes, customizable user permissions, and fraud detection tools. Integrated credit checks streamline risk assessment and deposit management for new service applicants.