BillMaster, a powerful, and secure utility billing and management software designed for water, sewer, electric and gas that prioritizes flexibility, facilitating effortless adjustments to intricate rate structures, streamlining business operations, and empowering the creation and customization of personalized reports.
E-Bill & E-Pay Options
Email invoices to those utility customers who request it. Statements may also be posted on a secure, integrated Website where customers can view their current and prior bills, make payments and request various services from your customer service staff, including recurring ACH and credit card payments.
Customized Formatting of Statements & Invoices
Design your billing statements and invoices to look exactly the way you want with a variety of options for usage graphs, charts and notes.
Enhance your communications with targeted messaging to specific customers. Have an efficiency program? You can easily include alerts or reminders for high-usage customers.
Outsourced Printing & Mailing Solution
Streamline your operation and reduce overhead with BillMaster’s seamlessly integrated solution for outsourced printing, preparation and mailing of statements, newsletters and other forms.
BillMaster Webshare – Utility Bill Payment Services
Online Customer Portal for Utility Bill Customers
WebShare is the optional BillMaster customer portal which allows your customers to log on securely and check their current account status as well as to pay their bills with credit cards and/or E-checks. If your customer is responsible for several accounts, they may all be viewed at one time, and one payment may be made for some or all of the accounts. Customers may also view historical statements and graphical consumption history as well as transactions. Payment receipt feedback is real-time, so customers may be sure their payments have been received. And, your customers may also enroll for receipt of bills via email rather than receiving a paper statement. Optionally, your customers may be given the ability to change their name, mailing address, and phone numbers.
WebShare follows the color and header branding of your website.
Your Customer Service Representatives use a management console to view and control individual customer access.
BillMaster Customer Service Tools
BillMaster Reporting Tools for Utilities
Utility Billing Reporting
BillMaster includes an extensive library of detailed reports on customer account information, meters, A/R, billing, transaction history and general ledger activity. There are ACH and budget billing reports to cover various payment plans, not to mention specialty reports such as meter block consumption. Our standard consumption analysis report gives total and detail for meter consumption, current or historical, and can be broken out down to the rate tier level.
Need something different? Whether it’s customer service benchmarking reports, complex rate studies or consumption analysis of your top 20 users, BillMaster puts the information in your hands in minutes! BillMaster’s “EZ Reports” tool also makes it easy to build custom queries and reports.
Data Import/Export & Integration
BillMaster easily exchanges data with external applications such as accounting systems, spreadsheets, remote devices, GIS systems and outsourced billing and payment processors.
BillMaster Automated Utility Billing Collections
Save time and money with BillMaster’s versatile and easily configured collection procedures. One process does it all – from automated delinquency reporting to generation of late notices, call lists or service orders for shut offs.
Powerful Security for your Utilities
BillMaster is designed with a utility’s information security foremost in mind. BillMaster’s internal auditing processes help prevent identity theft and detect fraud. In addition to SQL Server and/or Windows Security logins and roles, you can assign access permissions to control viewing and editing of specific tables, tabs, windows and objects. Individual fields may be set as non-viewable, viewable only or view and edit. You define the who, what and where and BillMaster utility billing software takes care of the rest.
At inHANCE and DataWest, our unwavering commitment lies in assisting our valued customers in overcoming challenges through dedicated and comprehensive support. We understand that every customer’s journey is unique, and we take pride in tailoring our services to address their individual needs. Our team of skilled and empathetic professionals is always ready to lend a helping hand, offering prompt responses, innovative solutions, and a personalized approach to problem-solving. We believe that by actively listening to our customers, we gain valuable insights that enable us to anticipate their concerns and deliver the most effective assistance possible. Through continuous improvement and a customer-centric mindset, we strive to foster long-lasting partnerships built on trust, reliability, and a shared determination to overcome any obstacle that comes our way.
Cody Self is an Support Manager with 21 years of experience working with DataWest and inHANCE. Cody specializes in our BillMaster application as well as all cloud projects currently in use with inHANCE. Cody has worked in customer support , development and management roles throughout his career and enjoys solving customer problems and enhancing the customer user experience.