WebShare

Customer self service web portal solution

Customer expectations have shifted and the requirement for data to be accessible at their fingertips is more prominent than ever before. The inHANCE customer portal presents relevant utility information to the customer via web through a two-way sync with the CIS to increase consumer engagement and enhance the customer experience. The portal offers customers intuitive tools to reset passwords, initiative start or stop service requests, and transfer utilities, and as well to understand consumption, view bills and transactions, and make payments.

Available any time any where, the inHANCE customer portal allows your customer to self service, reducing the time your CSR spends assisting the customer, increasing customer satisfaction, and allowing your staff to remained focused on high priority critical tasks.

Benefits of The inHANCE Customer Web portal solution

Customers Can

  • Access and Update Customer and Account Information

  • Review and Download Billing and Transaction History

  • View Billing and Usage Data

  • Link Multiple Accounts

  • Pay Through Secure Payment Integrations

  • Modify Payment Options, Including Paperless Billing and Automatic Payments

  • Manage Start, Stop, or Transfer Service Requests

  • Receive Payment and Account Notifications

Utilities Will

  • Reduce Customer Call Volume

  • Increase Customer Satisfaction

  • Increase Customer Engagement

  • Influence Customer Behavior

  • Increase Digital Payment Adoption

  • Shorten Revenue Cycle

  • Improve Operational Efficiencies

  • Drive Conservation and Efficiency

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