Grayson County Water Disctrict Improves Customer Satisfaction with inHANCE

Challenge

After 40 years of being managed by a local Electrical Co-Op, the Grayson County Water District was asked to find its own solution for client billing and information management. Given only six months to find and implement a new solution, Grayson County had an urgent need to find a utility billing software that was simple to learn, quick to implement, and highly functional without disrupting their customer experience.

Solution

Grayson County desired a solution that was robust and technologically advanced. They required the "software to cover everything" and identified several key requirements that would be imperative for maintaining their current level of service:

  • Intuitive and User Friendly Interface

  • Updated Work Management System

  • Software Solution Geared Specifically to Water Districts

  • Complete Reporting Capabilities

  • Mobile Work Options

  • Cost Effective with High Value

Results

inHANCE successfully addressed Grayson County's need for rapid implementation, completing the entire process from search to deployment in just six months. Our solution was designed to be intuitive, delivering significant value to the county's employees, customers, and mobile workforce. With user-friendly software, the county staff could automate repetitive tasks efficiently. Transitioning to a new CIS and billing solution impacts both clients and employees, particularly during a swift change. However, inHANCE's Professional Services team ensured a smooth transition for Grayson County, minimizing service disruptions and maintaining customer satisfaction. As a result, the Grayson County Water District seamlessly adopted inHANCE Impresa (CIS) and Fieldhawk (MWM) software, leading to improved inventory tracking, enhanced efficiency, and reduced time and material waste.

“First and foremost, we are comfortable [that the] software is going to grow with us and our industry. We feel that our requests and suggestions are valued. We have built great relationships with the people at inHANCE and feel like our opinions are valued and appreciated.

We rely on inHANCE for most all of our core business processes. Billing, work management, water loss, meter testing, reporting, cashiering, and inventory. We simply could not function without it.“

- Kyle Cannon,

Accounting and Administration Grayson County Water