IMPRESA
Customer Information and Utility Billing Software
Impresa is a comprehensive Customer Information and Utility Billing system crafted specifically for small-to-mid sized utilities. Designed as flexible platform, Impresa can be configured to accommodate your unique business processes. Our solution can seamlessly integrate with all aspects of utility services, from maintaining customer accounts, reading meters, performing billing and collections, managing work orders, and presenting customer data. Impresa will simplify your complex billing and collections processes, within one simple to use solution.
Features
Business Intelligence
Our Business Intelligence tools, along with our customizable and accurate reporting, will allow you to analyze business operations and take well ordered action as required.
Backflow Process
Impresa’s Backflow Process gives you the power to detect locations that need to be inspected. This system can be used to generate listings and letters periodically to indicate the need for retesting.
Work Orders
Impresa’s powerful built-in Work Order solution makes creating, assigning, tracking, mapping, and completing work orders easier than manual methodologies. With the our complementary FieldHawk mobile work order system, field technicians can update work orders anywhere, anytime, from any handheld device.
Workflow Automations
Impresa allows you to automate recurring tasks and run them on a user-defined scheduled basis.
Workflow Automations help you to automate recurring tasks like Move-ins / Move outs, Transfers, Customer alterations, Print bills, Penalties, and More.
Available Cloud Solution
Impresa is available as a Cloud Hosted Solution, providing you mobility and flexibility. Our Cloud Hosted Solution is hosted in a secure Microsoft Azure environment.
“Impresa’s contact features have significantly improved our ability to document and track customer correspondences. This resulted in better organization, more timely follow-ups, and enhanced overall customer service. The centralized system of contacts ensures that all communications are properly recorded and easily accessible.”
— Tim Ryan: East Suburban Water Authority
