Challenge

TriCo Regional Sewer Utility faced significant issues with their legacy utility billing software, which was glitchy, unreliable, and lacking automation for critical tasks. The software provider's slow response times and high employee turnover exacerbated the situation, leading to concerns about data integrity, particularly in storing ACH debit information. TriCo needed a more robust, configurable, and user-friendly solution to handle their complex billing requirements and enhance operational efficiency.

Solution

After evaluating various vendors, TriCo chose inHANCE's Impresa CIS software, designed specifically for water utilities. Impresa's configurability meant that TriCo could implement it without the time-consuming custom modifications required by their legacy software. The implementation was managed by inHANCE's Professional Services team, ensuring a smooth transition. Key features included streamlined billing processes, enhanced audit trails, and robust business intelligence reporting, enabling TriCo to better understand customer demographics and improve service delivery.

Results

With the implementation of Impresa, TriCo transformed its billing operations. The time required for billing preparation was reduced from half a day to just one hour, freeing up significant staff resources for other high-priority tasks. The software's automated features improved accuracy and efficiency, while its encrypted audit trail addressed previous data integrity concerns. TriCo's management expressed satisfaction with the knowledgeable and responsive customer support from inHANCE, which contributed to a seamless transition and ongoing operational improvements. Overall, Impresa not only met TriCo's immediate needs but also positioned the utility for future growth and enhanced service delivery.