About us

Who We are

inHANCE Utility Solutions provides a well-designed suite of products for utility billing, enterprise resource planning applications, asset management, and mobile work orders. Serving more than 800 customers in the United States and Canada, inHANCE develops, sells, implements, and supports CIS and financial system software for the water and sewer utility industry. inHANCE’s easy-to-use and industry-leading solutions support essential features, including automation, e-billing, and smart meters, to help utilities streamline their operations and improve customer service.

History

inHANCE Utility Solutions Division has been providing water and sewer utility billing software since 1976. Our core product, the Impresa CIS, was first introduced to the utility marketplace in 1998 by Sensus Metering Systems as “Oasis”. Sensus, a time-tested technology and communications company, provides cutting-edge data collection and metering solutions for utilities around the world. 
Introduced as a Y2K solution, Oasis was the first native Microsoft-SQL CIS application designed specifically for water and sewer utilities. Oasis was engineered to take full advantage of the resources offered by an MS-SQL solution, like flexibility, scalability, integration, and performance. In 2001, Sensus was acquired by Invensys, a global technology group. In the process, the product name changed from Oasis to inHANCE to reflect the new parent company.
As one of several ‘flagship’ Harris products, Impresa is continually redeveloping to keep customers equipped with cutting-edge technology. Additionally, Over 20% of our annual budget is allocated to R&D, and a rolling three-year development plan is part of our standard operation rules.
As a Microsoft Integrated Solution Vendor (ISV), our development staff excels at working with the latest tools and technology provided by Microsoft. To better meet the needs of our customers, our staff undergoes continued technology training for Microsoft SQL and holds numerous Microsoft certifications.  
In place in over 350 American water & sewer utilities, the inHANCE solution system has benefited greatly from its lineaUsed by over 350 water and sewer utilities in the U.S., inHANCE has benefited greatly from its lineage of industry-leading, utility-specific technology innovators. Under the management of Harris Computer Systems, the market leader in North American utility customer information systems, inHANCE Utility Solutions delivers quality products in the present, while embracing future changes. ge of industry-leading, and utility-specific technology innovators. Under the management skills of Harris Computer, the market share leader in North American utility CIS software systems, inHANCE Utility Solutions excitedly plans and executes our goals for the future.
We invite you to join us as we experience tomorrow’s utility standard today.

 

Leadership

Dave is the Vice President of Operations at inHANCE. He believes that communication is central to both the internal and external workings of who people are. It is because of this that staying engaged with both aspects of our business drives his vision for the whole inHANCE Team. This open approach to directing the inHANCE Teams is ensuring a quality experience in utility billing that is wholly unique to inHANCE.

Larry Lindain is the Manager of Research and Development at inHANCE Utility Solutions. With Larry’s focus on excellence in software architecture and design, he collaborates with our clients on the products and services they need. As an experienced and pragmatic developer of over 24 years, Larry anticipates and avoids potential pitfalls. Using technology to make clients more efficient and more effective is the mindset Larry cultivates as R&D manager at inHANCE.

Dave is the Vice President of Operations at inHANCE. He believes that communication is central to both the internal and external workings of who people are. It is because of this that staying engaged with both aspects of our business drives his vision for the whole inHANCE Team. This open approach to directing the inHANCE Teams is ensuring a quality experience in utility billing that is wholly unique to inHANCE.

Larry Lindain is the Manager of Research and Development at inHANCE Utility Solutions. With Larry’s focus on excellence in software architecture and design, he collaborates with our clients on the products and services they need. As an experienced and pragmatic developer of over 24 years, Larry anticipates and avoids potential pitfalls. Using technology to make clients more efficient and more effective is the mindset Larry cultivates as R&D manager at inHANCE.

Shaena is the manager of inHANCE Professional Services. Working in utilities for 23 years, Shaena was a client of inHANCE before she joined our team. Using her distinct knowledge of what a client needs and is looking for, Shaena is passionate about sharing her love for our inHANCE products. Working with clients to use our software to its fullest capacity drives her intentions when meeting with our customers. Shaena’s passion for dignity, responsive service, collaboration, and excellence is evident in her role.

Cody is the manager for inHANCE Customer Support. Cody’s unique professional skills are highlighted by his passion for learning. Cody’s eagerness to learn has changed the inHANCE customer experience by investigating the unique manner a customer engages with our systems while utilizing the newest tools to aid his Support Team in being more responsive with our clients. His focus on high-quality service has been fine-tuned over 20 years in the technology industry.

Shaena is the manager of inHANCE Professional Services. Working in utilities for 23 years, Shaena was a client of inHANCE before she joined our team. Using her distinct knowledge of what a client needs and is looking for, Shaena is passionate about sharing her love for our inHANCE products. Working with clients to use our software to its fullest capacity drives her intentions when meeting with our customers. Shaena’s passion for dignity, responsive service, collaboration, and excellence is evident in her role.

Cody is the manager for inHANCE Customer Support. Cody’s unique professional skills are highlighted by his passion for learning. Cody’s eagerness to learn has changed the inHANCE customer experience by investigating the unique manner a customer engages with our systems while utilizing the newest tools to aid his Support Team in being more responsive with our clients. His focus on high-quality service has been fine-tuned over 20 years in the technology industry.

Associations

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We take pride in our utility solutions. Our goal is honesty and excellence in our products and workplace.
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