Solutions

FieldHawk Mobile Platform

Mobile Work Orders/Service Orders

inHANCE is a CIS and Mobile Workforce software provider with flexible solutions that will fit your utility’s processes and procedures; we deliver an exceptional customer experience. With our FieldHawk mobile platform, your staff can easily create, download, process, and submit work orders from their Android mobile device.

Our FieldHawk product provides a high return on investment (ROI) through a practical solution that strips the redundant steps that double your staff’s work. Coupled with our commitment to customer service and operational excellence, our FieldHawk solution will be a valuable asset to help you serve your customers.

Our FieldHawk mobile platform streamlines operations between office staff and field technicians as they make and complete work orders.
Our FieldHawk mobile platform eliminates paperwork associated with manual work order processing, saving your utility time and money. Your Field Staff are able to immediately put in their notes in the field, reducing the need for double entry into your system.
Our FieldHawk mobile platform improves communication between Field staff and Office staff. Reducing paper allows more effective capture of information.
Our FieldHawk mobile platform provides real-time field tracking, which updates every 10 seconds. With the field crew having real-time access to electronic work orders, they are able to respond to service orders more quickly.

Features

Fully Integrated with Impresa CIS Software

inHANCE's FieldHawk mobile platform is Fully Integrated with Impresa CIS Software. Impresa’s powerful work order solution makes creating, assigning, tracking, and completing work orders much easier than the common method.

Remote Work Order Management

With the FieldHawk mobile Remote Work Order Management system your Field Technicians can update work orders from anywhere. Our solution will increase your staff’s efficiency by allowing remote users to process work orders automatically, immediately removing delays.

Responsive User-Friendly UI

inHANCE's FieldHawk mobile platform has a Responsive User-Friendly UI. This practical system is simple to learn providing a fast implementation for your Field staff and Office staff.

Safe and Secure Connection Encryption

inHANCE's FieldHawk mobile platform can use HTTPS protocol to communicate between tablets and databases providing safe and secure connection encryption.

Works with Android-Based Tablets

inHANCE's FieldHawk mobile platform works with Android-Based Tablets, keeping initial implementation and maintenance costs low.

“We like the ease of use with the FieldHawk software, the convenience of mobile real-time access to service orders from the field, and the excellent technical support that inHANCE provides for the product. With the field crew having real-time access to electronic work orders, they are able to respond to service orders more quickly. They are also able to add their notes to the work order with ease; nothing is on paper so nothing is lost between the field and the office.“

“inHANCE has reduced the time our billing clerks spend doing what were once ordinary and repetitive tasks. ...with inHANCE we have been able to integrate with Sensus for autoread meters, implement FieldHawk, outsource the printing of our bills and... [integrate] with Invoice Cloud for online bill pay and e-bills. Connecting this set of complex processes has reduced our chances for human error and allowed us to take advantage of and meet today’s technological standards all the while creating cost-saving initiatives.”