Solutions
FieldHawk Utility Mobile Workforce Management Platform
Utility Mobile Workforce Management/Mobile Work Orders/Service Orders
Having the right utility mobile workforce management platform is vital to keeping your community’s water flowing. We designed FieldHawk to give water service technicians everything they need at their fingertips to streamline operations and provide the best possible customer service.
Using FieldHawk on an Android tablet or phone, your technicians will move from one service call to the next without ever having to return to the office. FieldHawk is intuitive, easy-to-use, and designed specifically for water utility technicians, using service-level terminology. Your technicians will know what call they’re moving to next, keeping your customer response time down to a minimum. With FieldHawk, technicians can create service orders in the field, reporting leaks as they see them, even when your office is closed.
Why You Need a Mobile Workforce Management Platform for Your Utility
With Impresa and FieldHawk, your staff can digitally generate service orders in real-time, eliminating multiple truck rolls and inaccurate, illegible work orders. You’ll streamline operations and improve your customer response times to ensure that your customers always have water when they need it. FieldHawk increases your staff’s accuracy, centralizes your documents, and streamlines your operations to help you provide exceptional customer service.
With FieldHawk Utility Mobile Workforce Management, You Can:
- Eliminate manual work order processing
- Improve communication between office and field staff
- Respond to service orders quickly and efficiently
- Streamline Operations
- Save time and money
System Features
With FieldHawk and Impresa, you can easily create, assign, track, and complete work orders.
Your field technicians can update work orders anywhere, any time, and on any Android device, allowing remote users to process work orders automatically.
FieldHawk is simple to learn, ensuring fast implementation by your office and field staff.
FieldHawk uses the HTTPS protocol to communicate between Android devices and databases, providing a safe and secure encrypted connection.
Because FieldHawk is based on Android devices, you’ll keep initial implementation costs and maintenance costs low.
