inHANCE Utilities Solutions 

Unleash the Power of Your Utility Today.

How can we help you?

inHANCE Utilities Solutions offers specialized software designed to tackle the unique needs of small-to-mid sized utility companies. With over 45 years of experience and more than 550 utility clients, we have a deep understanding of the complexities of utility operations and the distinct requirements of each community. Our affordable, reliable tools help manage customer information, billing procedures, and operational processes, enabling utilities to enhance efficiencies and streamline workflows, while remaining cost-effective and user-friendly. As your committed partner and trusted solution provider, inHANCE is dedicated to optimizing utility operations, elevating service delivery standards, and ensuring exceptional customer satisfaction.

Who are we?

Our Offerings

  • Impresa

    Impresa is a comprehensive Customer Information and Utility Billing system tailored for small-to-mid sized utilities. Designed to adapt to your unique needs, Impresa streamlines billing and collections, provides powerful business intelligence reporting tools, and simplifies operations with automated task scheduling. 

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  • inHANCE Small Business

    inHANCE Small Business is a Customer Information and Utility Billing system designed specifically for micro-to-small sized utilities. With a focus on managing customer data, billing, collections, and reporting, inHANCE Small Business offers a streamlined set of features tailored to meet the unique needs of your small community. 

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  • PowerManager

    PowerManager is a Utility Business Management system built for micro-to-mid sized utilities. PowerManager simplifies key functions such as billing, accounting, and financial management. 

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  • BillMaster

    BillMaster is a reliable and trusted legacy Customer Information and Utility Billing system. Featuring the same core capabilities as our other CIS/UB solutions, BillMaster remains focused on flexibility, configurability, and the ability to meet the specific needs of its customers. 

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  • FieldHawk

    FieldHawk is a web-based Mobile Work Order Management platform designed to help utility technicians streamline operations and improve customer service. It offers intuitive features for creating, assigning, dispatching, and managing work orders, ensuring quick response times and efficient workflow management. 

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  • Efficiency Review

    With every release, inHANCE has integrated proven business best practices and processes into our software features and functionality. Through the Efficiency Review offering, we will provide a comprehensive analysis of your utility’s operations and show you how your inHANCE software can be optimized for greater efficiency and effectiveness. 

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  • Cloud Hosting

    Cloud Hosting leverages a digital platform to ensure your systems and their information are accessible anytime and from any internet-enabled device, eliminating the need for traditional on-premise infrastructure and its related cost. Instead of relying on physical servers, Cloud Hosting utilizes a network of interconnected servers that are hosted in data centers, providing greater scalability, reliability, and flexibility. 

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  • WebShare

    The WebShare portal is a self-service platform that allows customers to access utility information through a web interface integrated with your inHANCE CIS. It offers tools for managing service requests, tracking consumption, viewing bills, and making payments. By providing customers with convenient self-service options, WebShare boosts satisfaction, lightens the workload for customer service representatives, and promotes stronger customer engagement. 

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Hear from our valued customers!

  • “The ability of inHANCE Utility Billing Software to integrate with various other software systems has had a positive impact on our daily work. It has streamlined operations, reduced manual work, improved data accuracy, and enhanced overall efficiency.”

    Tim Ryan - East Suburban Water Authority

  • “Our assistant clerk was brand new and trained with Mitch in our offices. Our retired assistant clerk said she was not going to learn a new software. Less than 2 days she was able cover in absences and could not believe how easy PowerManager software was to operate.”

    Elmer Armstrong - Scribner City 


  • "By offering items that streamline our processes and enhance customer service, we significantly improve operational efficiency and client satisfaction. For instance, we provide the ability to give customers lock extensions, set up payment plans, and use software that can automatically generate turn-back-on work orders when a locked account has a payment applied."

    Jerry Lewandowski - City of Hurst

  • "Our experience with inHANCE's customer service has been exceptional. The support team is always responsive, knowledgeable, and ready to go the extra mile to resolve any issues we encounter. It's clear that customer satisfaction is a top priority for their company which is why we have been a customer for over 20 years."

    Annia Machin - Collier County

  • "Over the years, the inHANCE division has undergone many changes. It has had great days and, like anyone, less-than-great days. Good or bad, I know they will find the solution, work with me on something custom, or dig until a solution is found. The team's dedication and hard work truly make a difference. "

    Leslee Merritt - Texas Water Company

  • “I use PowerManager everyday and can always depend on it. We use every module and love that I can use one program and everything is right there. If anything needs to be looked up for anyone or the auditors it is all date driven so it is easy to find anything that you need. PowerManager is very knowledgeable and very quick to respond when you need assistance.”

    Stephanie James - City of Wisner

Schedule A Demo Today!